Voltcoins is a fully regulated financial services provider and is obligated to identify our customers using the same due diligence required by a bank. Your individual verification procedure is based on information about your past orders, country of residence, and other security-related factors. Despite our best efforts to ensure that the right documents are requested during the checkout process, it's possible that a Support agent representative will need to review your order and may request additional documentation.
Banks and other financial institutions are required by law to have adequate identification documentation. The evidence they require may occasionally change because criminals are constantly coming up with new ways to use other people's identities. To ensure that the system is adaptable enough to deal with shifting conditions, the banks and building societies will continue to collaborate with the government. Our goal is to ensure that everyone applying for an account in good faith is able to open accounts and access financial services. Consider the documents you can provide, and if you run into problems, talk to the staff about how you can help.
