A copy of the credit card that was used to make a cryptocurrency purchase on our platform may be requested from some Voltcoins customers.
The image you send must be:
• Clear and in focus
• The entire card must be in the frame (do not cut off the corners)
• The name of the cardholder and card issuer must be clearly visible.
• The entire card must be fully visible (no fingers in the way)
• Taken with a solid background (place the document on a solid-colored surface – flowers and polka dots distract the verification software)
• Taken in a well-lit environment.
• Taken without a flash. (The flash makes light spots on the document which makes it hard to read)
*To ensure the security of your account, you can mask the middle 8 digits of your card number with tape or paper.
Reminder: it is required by law for all banks, building societies, and other companies offering financial services to verify the identity of anyone wishing to open an account or purchase any type of financial good or service from them. To prevent criminals from using them to launder money, they are required to follow certain procedures as outlined in the laws known as the Money Laundering Regulations.
