The user who asked for refund is going to receive an e-transfer in 1-3 business days at the email address, associated with customer’s Interac account.
If the user is registered for auto-deposit, he/she should receive a confirmation message (see example below).
The funds should be sent to the bank account the user registered with this email address.
If the user does not have auto deposit, he/she will receive a similar message, but with a link to deposit the funds. He/she would also receive a password to claim the manual transfer.
If user does not receive a password, they can contact Interac customer support at [email protected] and they will provide password manually.
Interac e-Transfer emails come from two addresses typically:
[email protected] for notifications containing deposit links
[email protected] for general confirmations/messages
