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Yes, all Voltcoins customers must first verify their identity before making a cryptocurrency purchase.
Voltcoins is a fully regulated financial services provider and is obligated to identify our customers using the same due diligence required by a bank. Your individual verification procedure is based on information about your past orders, country of residence, and other security-related factors. Despite our best efforts to ensure that the right documents are requested during the checkout process, it's possible that a Support agent representative will need to review your order and may request additional documentation.
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